Shipping Policy

Last updated June 17, 2025 by Fiestypaw Care Team

1. General Shipping Scope

FiestyPaw currently ships orders to all 50 U.S. states, the District of Columbia, and the following U.S. territories:

  • Puerto Rico

  • Guam

  • U.S. Virgin Islands

  • American Samoa

  • Northern Mariana Islands

  • Armed Forces (APO/FPO/DPO addresses)

At this time, FiestyPaw does not offer international shipping.

2. Fulfillment Partner

All orders are fulfilled through Flexport, a global logistics provider.

Flexport facilitates multimodal delivery services—using ocean, rail, air, and trucking networks—to ensure secure and timely delivery across all U.S. states and territories.

3. Order Processing Time

Orders are typically processed within 1–2 business days of confirmation, excluding weekends and federal holidays.

  • Orders placed after 3:00 PM ET will be processed the next business day.

  • Processing delays may occur during peak seasons or due to unexpected inventory issues. Customers will be notified via email if delays arise.

4. Shipping Confirmation and Tracking

After placing an order, customers will receive two key communications:

  1. Order Confirmation Email – This includes the FiestyPaw order number and a summary of the items purchased.

  2. Shipping Notification Email – This includes:

    • FiestyPaw shipping reference number

    • Flexport shipping reference number (if applicable)

    • Estimated delivery timeframe

    • Carrier tracking information (updated as available)

Subsequent tracking updates, including delivery status, delays, or routing changes, will be sent automatically to the email address or mobile number provided during checkout.

5. Shipping Options and Estimated Delivery Times

Service Type Estimated Delivery Time Availability
Standard Shipping 3–7 business days All U.S. states and territories
Expedited Shipping 2–3 business days Select regions (real-time rates apply)
Freight Shipping (oversize) 7–12 business days Contiguous U.S. only

Note: Delivery times are estimates and not guaranteed. Remote or rural areas may require additional time.

6. Shipping Rates (Placeholder values)

  • Standard Shipping: Flat rate of $9.99* for orders under $49.99

  • Free Standard Shipping: For orders over $49.99

  • Expedited Shipping: Calculated at checkout based on location and weight

  • Oversize Surcharge: An additional $6.99* may apply for large/heavy items

7. Address Modifications & Order Cancellations

To modify or cancel an order after it has been placed, please contact us at orders@fiestypaw.com as soon as possible. Requests made within 30 minutes of purchase may be accommodated.

Once an order has entered processing or has been handed off to Flexport, modifications cannot be guaranteed.

8. Delivery Issues (Lost, Delayed, or Damaged Orders)

If your package is:

  • Delayed: Please wait at least 48 hours after the last tracking update before contacting support.

  • Marked as delivered but not received: Allow 24 hours and verify with neighbors or building management before reaching out.

  • Damaged in transit: Report visible damage within 48 hours of delivery. Photographic evidence may be required.

FiestyPaw will investigate all such incidents and coordinate with Flexport to resolve claims. Reshipments or refunds may be issued based on the outcome.

9. Returns & Exchanges

A summary of our returns policy:

  • Returns are accepted within 30 days of delivery

  • Items must be in unused condition and in original packaging

  • Customers can initiate a return at: returns@fiestypaw.com

  • Prepaid return labels are provided; return shipping fees may apply unless the item was defective

  • Refunds are issued to the original form of payment within 3–5 business days after inspection

For exchanges, we recommend initiating a return and placing a new order.

10. Environmental & Packaging Commitments

FiestyPaw is committed to sustainability:

  • All shipping boxes are recyclable

  • Packaging uses post-consumer recycled materials whenever possible

  • Flexport partners with certified programs to offset transportation-related carbon emissions

11. Service Disruptions and Force Majeure

Shipping times may be impacted by unforeseen circumstances such as severe weather events, labor strikes, port congestion, transportation delays, or natural disasters. In such cases, FiestyPaw will communicate updated timelines via email and/or on our website.

12. Contact Information

For any shipping-related inquiries, please contact us:

13. Policy Changes

This shipping policy may be updated from time to time to reflect changes in logistics providers, service regions, or internal procedures. The "Last Updated" date will always reflect the most recent revision. Continued use of the website and purchase of products constitute acceptance of these terms.

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